Shipping and Delivery

SHIPPING AND PAYMENTS
We ship to all countries worldwide.
FREE SHIPPING
Is available in Bangkok and nearby provinces (Nonthaburi, Samut Prakarn and Pathumthani) if you spend 1,000 Baht or more with next-day delivery. Tracking services are provided.

SHIPPING IN THAILAND
There are two shipping options in Thailand that are available:

Alpha Fast (Bangkok and nearby provinces only) - flat rate of 45 Baht with guaranteed next-day delivery if you order before 12.00 pm local time with tracking number provided.

Thailand Post/EMS (all other regions in Thailand) - shipping rates will be calculated at checkout with tracking number provided. Delivery time is 2-4 business days.
SHIPPING INTERNATIONALLY
There are currently two shipping options available worldwide, DHL Express and DHL E-Commerce. Shipping rates and estimated delivery times will be calculated at checkout. All shipments can be tracked - you can track orders here https://en.trackitonline.ru/
Note that there may be additional charges for international shipments. These additions are decided by your country’s local customs office, and include charges such as clearance fees, customs duty, good and services tax (GST) and other taxes.
We (Incas) have no control over these charges, and we always recommend that you contact your local post office/authorities/customs if you are unsure about what local fees might be added to your order.
ESTIMATED DELIVERY TIMES
Delivery times depend on the country and shipping option you choose.
For DHL Express, products are delivered, door to door, within 3-10 business days.
For DHL E-Commerce, door to door delivery times are as follows:
 Country Estimated Transit Time (Business Days)

Asia Pacific

7-10

Western Europe

9-12

USA and North America

12-14

Rest of the World

14-21
If the order is placed on a Friday afternoon, 12.00 pm or later (GMT+7) or during a weekend, it will ship out Monday.
In the unlikely event of you not receiving your order within this time or have any questions about your order, please contact customerservice@incasfoods.com
We will be happy to help you figure out when your order will be delivered.
ADDITIONAL SHIPPING INFORMATION
Once your order is received, we will dispatch your parcel within 48 hours and you will receive an email to notify you when your item has left our shipping facility.